Can I come directly for treatment?

No, our treatments are specialized and tailored to specific conditions, so we require you to provide your medical records beforehand.

Can you provide a specific medical treatment plan for my condition?

No, we do not issue medical diagnoses or treatment plans directly. As a professional medical concierge service, we are your facilitators and navigators, not a licensed healthcare provider or medical institution.

Can you purchase medications on my behalf and ship them to me?

No, we do not provide “drug purchasing” or “daigou” services. As a professional medical concierge, we strictly adhere to international and Chinese pharmaceutical regulations. The Reasons: Legal Compliance: In accordance with the Drug Administration Law of the People’s Republic of China , prescription drugs—especially the innovative “licensed medicines” in Boao Lecheng—can only be prescribed by licensed physicians within the zone and must be administered under clinical supervision. Selling or shipping these medications privately is illegal. Patient Safety: Innovative drugs often require specific storage conditions (such as cold chain logistics) and precise administration protocols. Without professional medical oversight, self-medication can lead to severe health risks or lack of efficacy. Regulatory Supervision: The “First-Trial” policy in Lecheng is designed for clinical use within the pilot zone’s licensed hospitals. Each dose is tracked by the authorities to ensure it is used solely for the registered patient during their treatment journey. Our Role: Instead of “buying” drugs for you, we facilitate the legal and safe access to these treatments. We help you connect with qualified hospitals and specialists in Boao Lecheng who can legally prescribe and administer the medicine you need during your visit.

Can I get my medical records in English when I leave?

Yes. We will ensure all your discharge summaries, lab results, and imaging reports are translated into English and provided to you in both digital and physical formats for your follow-up care back home.

Are the “unapproved” drugs in my country legal in Lecheng?

Yes. Under the special policy granted by the Chinese State Council, Boao Lecheng is authorized to use innovative drugs and devices that are already approved in the US, EU, or Japan, even if they haven’t been launched in mainland China yet. It is 100% legal within the pilot zone.

Will I have trouble communicating with the doctors?

Not at all. As part of our “One-Stop” service, a professional medical translator will accompany you to all consultations. We ensure that every diagnosis, treatment plan, and medication instruction is clearly translated into your preferred language.

Can my family travel with me?

Absolutely. Family members from the 59 visa-free countries can enter Hainan with you. We can arrange family-friendly accommodations, ranging from on-site hospital VIP suites to nearby 5-star international resorts. Absolutely. Family members from the 59 visa-free countries can enter Hainan with you. We can arrange family-friendly accommodations, ranging from on-site hospital VIP suites to nearby 5-star international resorts.

Can I use my international medical insurance?

Many hospitals in Lecheng cooperate with international insurance providers. However, coverage depends on your specific policy. Our team can help you contact the hospital’s insurance department to verify Direct Billing or assist in preparing the necessary medical documentation for your reimbursement back home.

What payment methods are accepted?

Most hospitals in Lecheng accept major international credit cards (Visa, MasterCard), bank transfers, and mobile payments (Alipay, WeChat Pay). Our team can assist you with local currency exchange or setting up temporary payment accounts if needed.

How much does it cost for a medical trip to Lecheng?

Costs vary depending on the treatment plan. Generally, the cost includes medical fees (hospital charges), our concierge service fee, and personal travel expenses. We provide a detailed cost estimate after our initial medical pre-assessment so you can plan your budget transparently.

Frequently Asked Questions (FAQ)

以下是我们经常遇到的问题，如果您还有其他疑问？点击 WhatsApp 按钮，立即与我们的本地专家在线咨询！

我可以直接来接受治疗吗？乐成2026-02-26T08:34:06+08:00

我可以直接来接受治疗吗？

不，我们的治疗方案是专门针对特定病症的，因此我们需要您事先提供您的医疗记录。.

您能为我的病情提供具体的治疗方案吗？乐成2026-01-22T13:26:37+08:00

您能为我的病情提供具体的治疗方案吗？

不，我们不直接提供医疗诊断或治疗方案。. 作为专业的医疗咨询服务机构，我们是您的协调者和导航员，而不是持牌医疗保健提供者或医疗机构。.

您能帮我购买药品并寄给我吗？乐成2026-01-13T10:47:36+08:00

您能帮我购买药品并寄给我吗？

不，我们不提供“代购”或“买药”服务。. 作为专业的医疗咨询服务机构，我们严格遵守国际和中国的药品法规。.

原因：

法律合规： 根据 中华人民共和国药品管理法, 博鳌乐城的处方药，尤其是创新型“特许药品”，只能由区域内持有执照的医生开具处方，且必须在临床监督下使用。私下销售或运输这些药品均属违法行为。.
患者安全： 创新药物通常需要特定的储存条件（例如冷链物流）和精确的给药方案。如果没有专业医疗监督，自行用药可能导致严重的健康风险或疗效不佳。.
监管监督： 乐城的“首剂试验”政策旨在试点区域内获批医院的临床应用中使用。每一剂药物都由相关部门追踪，以确保其在患者治疗期间仅用于已登记的患者。.

我们的角色： 我们不会替你“购买”毒品，而是为你提供便利。 合法且安全的途径 针对这些治疗方案，我们将帮助您联系博鳌乐城符合资质的医院和专家，他们可以在您就诊期间合法地为您开具和使用所需的药物。.

我出院时可以拿到英文版的医疗记录吗？乐成2026-01-11T15:02:03+08:00

我可以直接来接受治疗吗？

您能为我的病情提供具体的治疗方案吗？

您能帮我购买药品并寄给我吗？

我出院时可以拿到英文版的医疗记录吗？

在乐城，我国家“未经批准”的药物合法吗？

我跟医生沟通会有困难吗？

我的家人可以和我一起旅行吗？

我可以使用我的国际医疗保险吗？

接受哪些付款方式？

去乐城看病要多少钱？

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医疗部门

常见问题解答 (FAQ)

联系信息

医疗部门