Below is the common question we come cross, if you still have questions? Click the WhatsApp button to chat with our local expert now!
- All
- Accommodation & Family
- Costs & Payments
- Insurance
- Language & Translation
- Legality & Policy
- Medical Records
No, our treatments are specialized and tailored to specific conditions, so we require you to provide your medical records beforehand.
No, we do not issue medical diagnoses or treatment plans directly. As a professional medical concierge service, we are your facilitators and navigators, not a licensed healthcare provider or medical institution.
No, we do not provide “drug purchasing” or “daigou” services. As a professional medical concierge, we strictly adhere to international and Chinese pharmaceutical regulations.
The Reasons:
Legal Compliance: In accordance with the Drug Administration Law of the People’s Republic of China, prescription drugs—especially the innovative “licensed medicines” in Boao Lecheng—can only be prescribed by licensed physicians within the zone and must be administered under clinical supervision. Selling or shipping these medications privately is illegal.
Patient Safety: Innovative drugs often require specific storage conditions (such as cold chain logistics) and precise administration protocols. Without professional medical oversight, self-medication can lead to severe health risks or lack of efficacy.
Regulatory Supervision: The “First-Trial” policy in Lecheng is designed for clinical use within the pilot zone’s licensed hospitals. Each dose is tracked by the authorities to ensure it is used solely for the registered patient during their treatment journey.
Our Role: Instead of “buying” drugs for you, we facilitate the legal and safe access to these treatments. We help you connect with qualified hospitals and specialists in Boao Lecheng who can legally prescribe and administer the medicine you need during your visit.
Yes. We will ensure all your discharge summaries, lab results, and imaging reports are translated into English and provided to you in both digital and physical formats for your follow-up care back home.
Yes. Under the special policy granted by the Chinese State Council, Boao Lecheng is authorized to use innovative drugs and devices that are already approved in the US, EU, or Japan, even if they haven’t been launched in mainland China yet. It is 100% legal within the pilot zone.
Not at all. As part of our “One-Stop” service, a professional medical translator will accompany you to all consultations. We ensure that every diagnosis, treatment plan, and medication instruction is clearly translated into your preferred language.
Absolutely. Family members from the 59 visa-free countries can enter Hainan with you. We can arrange family-friendly accommodations, ranging from on-site hospital VIP suites to nearby 5-star international resorts.
Absolutely. Family members from the 59 visa-free countries can enter Hainan with you. We can arrange family-friendly accommodations, ranging from on-site hospital VIP suites to nearby 5-star international resorts.
Many hospitals in Lecheng cooperate with international insurance providers. However, coverage depends on your specific policy. Our team can help you contact the hospital’s insurance department to verify Direct Billing or assist in preparing the necessary medical documentation for your reimbursement back home.
Most hospitals in Lecheng accept major international credit cards (Visa, MasterCard), bank transfers, and mobile payments (Alipay, WeChat Pay). Our team can assist you with local currency exchange or setting up temporary payment accounts if needed.
Costs vary depending on the treatment plan. Generally, the cost includes medical fees (hospital charges), our concierge service fee, and personal travel expenses. We provide a detailed cost estimate after our initial medical pre-assessment so you can plan your budget transparently.
